Who we are

Our website address is: https://wpsshybrid.wpengine.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We host contact and data collection forms on our site, and keep all form submissions for 3 years for customer service purposes. We do not use the information submitted through them for marketing purposes unless expressly permitted by the submitter on the form. We do not share or sell data from any of our forms or data collection methods with any third party. Gravity Forms is the service we use, but all form submissions are saved on the site server, not on the Gravity Forms server or on any other WPSS-owned server. In plain speak, your data will always stay with your site.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics to track traffic and data from users that visit it. The data is stored on Google’s servers, and we do not share or sell it with any 3rd party. The Google Privacy Policy governs the handling of all data collected and stored by Google Analytics. Please see https://policies.google.com/privacy.

Who we share your data with

By default WordPress does not share any personal data with anyone. WPSuperService does not share any personal data with any 3rd party other than those noted above for users who are not logged in to the site. The WPSuperService Client Portal, accessible to paid subscribers only, shares data with the following services, for administrative purposes only:

Freshbooks Billing: https://www.freshbooks.com/policies/privacy
MailChimp: https://mailchimp.com/legal/privacy/
WPEngine: https://wpengine.com/legal/privacy/
Google: https://policies.google.com/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

Kate M. Gilbert
Owner & Lead Developer
WPSuperService
kate@wpsuperservice.com
617-855-8151